Diagnostic visits may incur a fee, but depending on the issue this may end up being credited towards the overall cost if you proceed with the work.

Yes, we are fully insured with £2 million in public liability insurance, providing our customers with peace of mind.

No, we do not charge a call-out fee as such. However, if you have booked us to attend, the first hour will be charged as a minimum. Any further work carried out, unless the job was quoted before hand, will be charged at our standard rates (in 15 minute increments) plus any parts required. Standard rates Plumbing: £60ph Gas work: £80ph Set price jobs Boiler Service: £85 Safety certificate £80 Safety certificate and a service £120 (All these prices fixed or otherwise are excluding any parts required. If any further work or parts are required, this will be discussed at the time)

We offer a wide range of services including boiler installation and repair, central heating system maintenance, plumbing repairs, leak detection, and general plumbing and heating installations. See our "Services" page or give us a call for more info.

Yes, you can follow us on Instagram and Facebook. Come and take a look at some of our work and general day to day experiences.

Absolutely, we can arrange appointments at times that are most convenient for you.

We are based in Emsworth but we also cover Portsmouth, Chichester and even up to Petersfield. Take a look at our "Area" page for more info.

Officially no. We are a small company, so providing 24/7 emergency cover just isn't a realistic option for us. However give us a call. If it's possible for us to get to you then we will.

Only for larger jobs and projects. generally if the Quote is over £500, a 50% deposit, in cleared funds will be required before work commences. This can be paid with a cheque (with enough time to clear before work commences), Cash or BACS. If the work is cancelled by you, the customer, after the deposit has been taken, the deposit will be refunded in full unless materials have been purchased during that period. The refund will then be calculated minus any restocking charges incurred by us, with proof shown to the customer.

Unfortunately not at the moment but this is something we are looking into and hopefully will have in place in the near future.

White Ridge Plumbing is a professional plumbing and heating company and is registered with Gas Safe (formally known as Corgi). Our registration number is 939418. We take pride in our work and want to provide the highest quality service and workmanship, fair prices and customer care, so that we continue our business relationship for many years, beyond the first job we complete. We strive to be recognized by all our customers as an excellent provider of professional, honest and skilled Plumbing, Gas and Heating services. We also have £2 million of public liability insurance and all our workmanship is guaranteed offering you peace of mind whatever the job.

We do our best to be as environmentally conscious as possible, using eco-friendly products and techniques whenever possible to reduce environmental impact.

To schedule a gas or plumbing appointment, you can contact us via phone, Whats app or email, to discuss your gas or plumbing needs and arrange a convenient appointment time.

No we dont charge to come and look at jobs or to quote. You can request a free quote by calling us directly 07596 247 599. We will usually arrange a visit or on some occasions provide an estimate remotely.

We prefer bank transfers if possible, but we also accept cheques and cash payments. Please contact us if you have any questions about payment methods.

Yes, we have many satisfied customers. Please see the bottom of our web page, Checkatrade, or Google reviews for testimonials. Your feedback is important to us, if your happy with us we would love to have a review, if you're not happy or have any issues please do give us a call and we will do everything we can to resolve any issues you are having.

Yes, modern boilers are significantly more energy-efficient than older models, which can lead to savings on your energy bills.

Yes, White Ridge Plumbing would be happy to maintain and service the boiler or system we have just installed. We are also happy to maintain and service any existing system once our engineer has checked it out!

Yes, we can upgrade, replace, or modernise your existing gas systems to improve safety and efficiency. Give us a call and we can discuss the options available.

Typically, around 10-15 years (sometimes longer) as long as it's serviced regularly and properly maintained.

It is recommended to have your boiler serviced annually to ensure it is operating safely and efficiently.

Signs include persistent breakdowns, strange noises, increased energy bills, or your system reaching the end of its typical lifespan (around 10-15 years).

If you smell gas, immediately turn off the gas supply at the gas meter , open doors and windows to ventilate the area, and contact us or National Gas Emergency Service right away at 0800 111 999.

We install and service boilers and gas cookers and hobs. We do not install or service gas fires. however if you are looking to remove a gas fire that you no longer require we would be happy to help.

Loss of heat, strange noises, pilot light issues, or increased energy bills.

Yes, all our gas engineers are Gas Safe registered, ensuring safe and certified work. Our Gas Safe number is 939418.

Yes, we install a variety of boilers. Contact us to discuss your specific needs and to get a quote.

Sometimes, government schemes or local incentives are available; check with local authorities for current local or national funding and schemes that may be available to you.

Old boilers can often have issues, we will do everything possible to repair your boiler, but there are times when this is either not possible or does not make economical sense. This is when we will discuss with you the possible options for installing a new boiler.

It’s recommended to have annual servicing of your gas boilers and appliances to ensure safety and efficiency. This applies to all boilers, not just old ones. For older boilers, servicing will help prolong their lifespan, and for new boilers, it is a requirement of the manufacturers to maintain the boiler's warranty. If you would like to book a service, give us a call or send us a WhatsApp message, and we will get you booked in.

Cold patches at the bottom of your radiator are usually a sign of sludge buildup. Over time, debris and rust particles accumulate in your system, settling at the bottom of the radiator and obstructing the flow of hot water. This results in the top part of the radiator being hot while the bottom remains cold. We would recommend a power flush of the system to remove this sludge and restore the efficiency of your heating system. If you need assistance, we are here to help you with all your plumbing needs, ensuring your home stays warm and comfortable.

In most cases, the answer is no. The most likely cause of a radiator being cold at the top and hot at the bottom is air that has built up in the top. The simple way to fix this is to bleed the radiators using a radiator bleed key. This will vent the air from the radiator, and you should feel the top of the radiator become hot again. One thing to remember is, if you have a pressurised system (one with a filling loop to add water), you may need to top up the pressure after the radiators have been bled. If you find that you have to bleed the radiators frequently (more than a couple of times a year), this may indicate an issue with the system. If you have concerns, give us a call, and we would be happy to take a look and see what the problem is.

Shut off your main water supply immediately, either at the main stop cock in the house or outside where the water comes on to the property, drain remaining water by opening taps, and call us for urgent repairs.

Yes, we repair all types of leaks, including taps, pipes, and fixtures.

To prevent frozen pipes in winter, insulate exposed pipes, keep your home adequately heated, and ensure outside taps are insulated. If possible, isolate outside taps internally and leave them fully on so that if they do freeze, the ice can expand out of the tap rather than breaking the pipes or joints.

Yes we do but we tend to only do these in the summer months due to such high demand for heating faults repairs and installations in the colder months. We would be happy to look at any bathroom projects you may be planning.

Yes we do. We can do several types of system clean from basic chemical flushing up to full power flushing of systems. A clean system can improve energy efficiency, extend system life, and helps prevent costly repairs. If you would like to know more or book a system clean, give us a call today.

A magnetic filter helps protect your boiler or heating appliance. It does this by catching the magnetic particles, such as rust and magnetite which comes from the rest of the heating system (usually the radiators) as they slowly corrode. All new boiler installations have to have a magnetic filter or dirt separator fitted to comply with new building regulations. If you have an older boiler and you dont have a magnetic filter on your system it is strongly advised that you get one installed (especially if you have a combi boiler) There are various different options to choose from. Give us a call and we would be happy to discuss the possibilities and fit one on your system.

It varies depending on the issue, but most repairs are completed within 1-2 hours. We provide estimated timelines after assessment.

Power flushing is a highly effective method for cleaning your central heating system. It removes substantial amounts of sludge, rust, and other debris that accumulate in your pipes and radiators over time. The process can significantly improve the efficiency of your heating system, potentially extending its lifespan and reducing energy costs. However, while power flushing can address many underlying issues and greatly enhance system performance, it is not a guaranteed solution for all problems. Some issues, such as damaged components or severe corrosion, may require additional repairs or replacements. We will thoroughly assess your heating system before and after the power flush to identify any persisting problems and recommend the best course of action to ensure optimal performance and reliability.

Inspect pipework regularly and fix leaks promptly, avoiding flushing anything other than loo roll. These among other things can prolong your plumbing systems' lifespan.

Discolored water can be caused by rust, sediment, or pipe corrosion, which generally happens in older pipework. Contact us for inspection and remediation.

We recommend avoiding chemical drain cleaners; instead, try a decent toilet plunger. If that doesn't work contact us and we will come and take a look.