Question 1

What services do you provide?

Accepted Answer

We offer a wide range of services including boiler installation and repair, central heating system maintenance, plumbing repairs, leak detection, and general plumbing and heating installations.
See our "Services" page or give us a call for more info.

Question 2

What areas do you serve?

Accepted Answer

We are based in Emsworth but we also cover Portsmouth, Chichester and even up to Petersfield. Take a look at our "Area" page for more info.

Question 3

How can i schedule an appointment?

Accepted Answer

To schedule a gas or plumbing appointment, you can contact us via phone, Whats app
 or email, to discuss your gas or plumbing needs and arrange a convenient appointment time.

Question 4

Do you have any customer reviews or testimonials?

Accepted Answer

Yes, we have many satisfied customers. Please see the bottom of our web page, Checkatrade, or Google reviews for testimonials. 
Your feedback is important to us, if your happy with us we would love to have a review, if you're not happy or have any issues please do give us a call and we will do everything we can to resolve any issues you are having.

Question 5

Are you insured?

Accepted Answer

Yes, we are fully insured with £2 million in public liability insurance, providing our customers with peace of mind.

Question 6

Do you offer emergency services?

Accepted Answer

Officially no. We are a small company, so providing 24/7 emergency cover just isn't a realistic option for us. However give us a call. If it's possible for us to get to you then we will.

Question 7

What payment methods do you accept?

Accepted Answer

We prefer bank transfers if possible, but we also accept cheques, debit and credit cards and cash payments. 
Please contact us if you have any questions about payment methods.

(Unfortunately we do not accept American Express)

Question 8

Do you charge a call-out fee?

Accepted Answer

No, we do not charge a call-out fee as such. However, if you have booked us to attend, the first hour will be charged as a minimum. 
Any further work carried out, unless the job was quoted before hand, will be charged at our standard rates (in 15 minute increments)  plus any parts required.

Standard rates
Plumbing: £60ph  
Gas work: £80ph

Set price jobs  
Boiler Service: £85
Safety certificate £80
Safety certificate and a service £120

(All these prices fixed or otherwise are excluding any parts required. If any further work or parts are required, this will be discussed at the time)

Question 9

Do you charge for diagnostic and fault finding visits?

Accepted Answer

If you book us for a fault finding appointment it will incur our standard fees, however depending on the issue this may end up being credited towards the overall cost of the repair or replacement.

Question 10

Do you charge to look at and / or  quote for potential jobs?

Accepted Answer

No we dont charge to come and look at jobs or to quote. You can request a free quote by calling us directly 07596 247 599. We will usually arrange a visit or on some occasions provide an estimate remotely.

Question 11

Are you environmentally friendly?

Accepted Answer

We do our best to be as environmentally conscious as possible, using eco-friendly products and techniques whenever possible to reduce environmental impact.

Question 12

Do you offer any financing options?

Accepted Answer

Unfortunately not at the moment but this is something we are looking into and hopefully will have in place in the near future.

Question 13

Can you work around my schedule?

Accepted Answer

Absolutely, we can arrange appointments at times that are most convenient for you.

Question 14

Why should i pick White Ridge Plumbing over other companies?

Accepted Answer

White Ridge Plumbing is a professional plumbing and heating company and is registered with Gas Safe (formally known as Corgi). Our registration number is 939418.

We take pride in our work and want to provide the highest quality service and workmanship, fair prices and customer care, so that we continue our business relationship for many years, beyond the first job we complete. We strive to be recognized by all our customers as an excellent provider of professional, honest and skilled Plumbing, Gas and Heating services.

We also have £2 million of public liability insurance and all our workmanship is guaranteed offering you peace of mind whatever the job.

Question 15

Do you require a deposit?

Accepted Answer

Only for larger jobs and projects. generally if the Quote is over £500, a 50% deposit, in cleared funds will be required before work commences. This can be paid with a cheque (with enough time to clear before work commences), Cash or BACS.

If the work is cancelled by you, the customer, after the deposit has been taken, the deposit will be refunded in full unless materials have been purchased during that period. The refund will then be calculated minus any restocking charges incurred by us, with proof shown to the customer.

Question 16

Are you on social media?

Accepted Answer

Yes, you can follow us on Instagram and Facebook. Come and take a look at some of our work and general day to day experiences.

Call or WhatsApp: 07596 247 599

Email: info@whiteridgeplumbing.co.uk